Tile Stone
The contractor we planned to use for tile and stone work in our remodel has had complaints filed with?
the state contractors board. Two of their three licenses have the status as "revoked, board action." I don't know exactly what it means, but so far all the other people we are using for our remodel have no complaints with our state board or with the BBB. The third license is listed as "active." Should we rethink using them? I don't want to not use a company because one person may have had a personal problem and filed a complaint or does the company have to had a lot of complaints filed to have their license revoked?
Thank you.
Typically you dont get a revoked license from just one complaint. There are some customers that cannot be satisfied, or set out to defraud the contractor, from the beginning... boards do keep this in mind, and it takes many complaints, with verifiable evidence to get a license revoked.
The fact that this contractor has had TWO licenses revoked is a VERY bad indicator.
IF you know this contractor personally, and want to use them, stay on top of what this contractor is doing. Verify the quality of the work/materials, and DONT pay them in full up front. Its normal to pay up to half of the estimate up front, but in this case, seriously consider paying only 1/4 to 1/3 up front to minimize your loss, should something go wrong.
IF you DONT know them personally, I'd strongly suggest you find another contractor.
Good Luck
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